Returns & Exchanges
At Lynch Creek Farm, we stand behind the quality of our handcrafted products and want you to be completely satisfied with your greenery. If your order arrives damaged or fails to meet our high standards, please contact us within 48 hours of delivery for a replacement or refund.
Inspect Your Shipment
Upon arrival, carefully open your package and inspect your wreath, centerpiece, or garland for any damage or quality concerns related to shipping.
Document Issues
If there is a problem, please take clear photos of the product and the shipping box to help our team assess the condition and improve our fulfillment process.
Contact Customer Care
Reach out to our support team via phone or email with your order number and photos; since our products are perishable, we do not require you to ship them back.
Resolution Selection
Once your claim is reviewed, we will promptly coordinate a fresh replacement shipment or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing