Frequently Asked Questions
Everything you need to know about our fresh evergreens and handcrafted decor.
How do I ensure my wreath stays fresh throughout the season?
To maintain freshness, we recommend spritzing the back of your wreath with water every few days and keeping it away from direct sunlight or intense heat sources.
Can I schedule a specific delivery date for my order?
Yes, during the checkout process, you can select a preferred delivery week to ensure your greenery arrives exactly when you need it for your holiday decorating.
What is your return policy for live greenery?
Because our products are live and perishable, we do not accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 48 hours for a replacement or refund.
Do you offer international shipping?
Currently, we ship our handcrafted products across the United States and to most locations in Canada. Shipping rates and delivery times vary by destination.
Can I include a personalized gift message with my order?
Absolutely! You can add a custom message to your order at no extra charge, which will be printed on a beautiful gift card and included in the box.
Are your materials sustainably sourced?
Yes, we take pride in our environmental stewardship. We do not cut down trees; instead, we sustainably harvest evergreen boughs, allowing the trees to continue growing for years to come.